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1. Refunds are made in the following cases:
1.1. If, as a result of a system error, the User has been switched to a tariff or tariff option.
2. Order of return:
2.1. In case of erroneous debiting of funds from the User's bank card, the User has the right to contact the Company at firstname.lastname@example.org.
The Company has the right to request from the User a copy of the passport and documents confirming the erroneous debiting of funds (account statements, etc.). The Compnay, no later than 10 (ten) working days, considers the User’s application and takes measures on it, except for cases when the User's funds were debited in accordance with the Terms and Conditions.
Refunds are made to the User's bank account, from which the debiting was made, within 30 (thirty) business days, unless a longer period is established by internal banking procedures.
The refund procedure is governed by the rules of international payment systems. Cash refunds are not permitted.
3. The Company has the right to refuse to return the funds, indicating the reason for such refusal.